Ordering from this website enables real-time pricing & information about our product range. Check out our terms.
- All orders placed are treated as intent to purchase the nominated product for the agreed price.
- Orders are placed in Australian Dollars & must be prepaid before filling orders.
- We deliver within Australia only.
- As all our biscuit treats are handmade by humans, colours & sizes of your product may vary slightly from our website pictures.
- Unless otherwise stated all prices include all relevant taxes.
- Customers will be notified by email address supplied when an order has been placed. Orders placed on a weekend will not be processed until the next business day.
- Delivery charges are set by the Australia post (except local 2541 postcode).
- We do not store your credit card details, however, it may be retained by our payment provider where required.
- If your order fails (insufficient card credit funds etc) we do not guarantee stock will be held until payment is confirmed.
- We will gladly refund or exchange your product purchase if we are notified within 7 days of receiving the product &/or date of invoice if –
♥ Product you have purchased do not match the description,
♥ The product you receive is not what is ordered or shown on the invoice,
♥ Your product is damaged.
♥ Return postage is paid by you (the customer)
- If you need to return a product, please contact us immediately. Any product returned without notice will not be accepted. Please return the product in original packaging.
- Your security is very importunate to us, we used SSL encryption to protect your information in transit between our website, you & our payment gateway provider.
Shipping costs (excluding capped and free rates) are calculated based on the worst case of dead weight or cubic weight. Treats are often light and bulky so cubic weight is generally the higher.
Cut price delivery fee for online orders.
Below 500gms = $8
500-1000gms = $12
Over 1000gms market rates.
We ship to Australian residence using Australia Post & Sendle/Couriers.
Parcels are shipped using the Standard Post service.
All parcels will have a tracking number.
To help support all our customers in these difficult time we are now offering FREE delivery on eligible online orders.
Orders over $45 and under $150 to any Australian address will qualify for FREE delivery (excludes shipping cost in sub-total).
We hope that this small gesture will help make all your lives a little easier at this time of uncertainty.
Which address is the FREE delivery for?
All Australian addresses that we currently deliver to.
My order is less than $45, can I get FREE delivery?
Sorry only orders over $45 are eligible for FREE delivery* at this time.
Is express delivery available for FREE?
We currently don’t offer express shipping but aim to get your item to you as quickly as possible given the current climate.
Do you guarantee delivery?
We make every attempt to get your order to you fast. If for any reason that we cannot deliver because of unforeseen circumstances with Australia Post, then it will be communicated asap.
Australia Post Up-to-date information and alerts here.
The content of this website is for general information purposes only and does not constitute advice. Please contact your Vet for professional advice.